Returned Goods Policy

  • Materials cannot be returned without authorization.
    • Customers must obtain a Return Good Authorization number (RGA#) from Raptor and reference this RGA# on the returned goods.
    • To start the RGA process, please contact Raptor Workholding Products at 1-800-824-8333 or email customer service at
    • Unauthorized returns will be returned at the shipper’s cost.
  • Only materials purchased 60 days from invoice date can be returned & items must be sent back to Raptor within 60 days from date of RGA.
  • A re-stocking fee of 20% will be applied to the return.
    • The re-stocking fee can be waived with an offsetting equal or greater value order.  Order must be placed at the time of return.
  • Only catalog items suitable for resale may be returned, preferably in the original packaging.
    • Credit will not be given on any items used or damaged in any manner.
    • Parts will be inspected and verified before any credit is issued.
    • Credits will be issued in the form of a credit against your account. Credits cannot be issued as cash or check.
  • Transportation charges must be prepaid on returns.
  • Raptor is not responsible for items lost or damaged in transit.
  • Large volume quantities may not be returned.
  • Specials, obsolete parts, and prototype items are noncancelable and nonreturnable.


(Revised June 5, 2024)